FAQ

We roast our coffees daily at our roastery in Meyrin, Switzerland. Orders are dispatched Monday to Friday for optimal freshness. Your coffee is usually shipped within a week of roasting.

Omni-roast is a versatile roasting method that allows coffee to be used for different extraction methods, whether for espresso or filter coffee. This approach develops a balanced roast profile, highlighting the intrinsic characteristics of the beans, regardless of the brewing method.

Yes! We offer flexible subscriptions so you receive your favourite coffee on a regular basis. You choose the frequency and the coffees to suit your taste.

Jérôme is our master roaster, in charge of roasting your favourite coffees every day.

All our coffees are Fairtrade certified. We are committed to supporting fair trade practices, ensuring fair conditions for producers. You can find detailed information about each coffee on our website.

All our coffees are certified organic. Grown without pesticides or chemical fertilisers, they respect both the environment and the farmers. You can find all the details about each coffee directly on our website.

1% for the Planet is a global movement where businesses commit to donating 1% of their annual revenue to environmental non-profits. As a member, we actively support Terre des Hommes Suisse and WWF Switzerland, financing conservation projects in the Alps to protect our environment.

Absolutely! When ordering online, you can select the grind size for your coffee in 250g packaging. Simply choose the grind type that matches your brewing method.

The right grind depends on your brewing method:

• Cafetière and Chemex: coarse grind.
• Moka pot and filter coffee machine: medium grind.
• Espresso machine: fine grind.

Using the right grind ensures optimal flavour extraction.

👉 Need help choosing the perfect grind? Check out our complete guide.

While coffee does not expire if stored properly in a dry place, it loses its freshness over time. For the best taste experience, we recommend consuming your coffee between one week and one month after roasting, and at most within three months.

Store your coffee in an airtight container, at room temperature, away from direct sunlight. These precautions help preserve its freshness and aromas.

Our bags go even further than recycling: they are 100% compostable and OK COMPOST certified. You can dispose of them in an industrial compost, ensuring natural degradation with no environmental impact. If you prefer, you can also return them to our roastery for responsible processing.

When checking out, enter your discount code in the designated field. The discount will be automatically applied to your total order.

After confirming your order, you will receive a detailed confirmation email with your purchased items and shipping details. If you do not receive this email, please check your spam folder or contact our customer service.

We ship with UPS. Your order is usually delivered in 3 to 5 working days.

UK delivery is free on orders over £100. For smaller orders and other destinations, delivery costs are shown at checkout.

📦 Subscription perk: with a coffee subscription, free delivery starts at a lower order value, so your fresh coffee arrives hassle-free.

Once your order has been shipped, you will receive an email with a tracking link. If you cannot find it, please contact our customer service for assistance.

Yes, we deliver to many European countries, including the UK, Germany, France and Austria. Delivery costs and times vary depending on the destination.

Yes, as long as the package is intact and unopened.

You have 15 days from the delivery date to return a product. If this period has passed, please contact our customer service for personalised assistance.